Privacy Policy

Effective & last updated March 1, 2021

Sabhankosh respects your privacy and recognizes the need to protect your personal information like name, address, financial information, and telephone number you share with us. We would like to assure you that we follow standards when it comes to protecting your privacy on our web sites.

A transaction to be conducted by persons above the age of 18 years only. If you are under 18 years of age, you are not allowed to make a transaction in Sabhankosh. It shall be automatically deemed that by allowing any person below the age of 18 years to transact on Sabhankosh, their legal guardians have expressly consented to their use and we disclaim any liability arising from your failure to do so.

We may collect your personal data when you create an account with us or provide us with your personal data or use of any related services connected to Sabhankosh or participate in contests and surveys, or participate in activities we promote that might require information about you.

When you access Sabhankosh, we will automatically collect your computer data, which may include browser type, IP address, the state or country from which you accessed Sabhankosh, the pages/videos you view. This computer data is collected for analysis and evaluation in order to help us improve Sabhankosh. To the extent that such computer data is maintained in a manner that identifies your name or contact information, it will be treated as personal data; otherwise, such computer data will be treated as non-personal data. The personal data we collect from you will be used, or shared with third parties (including related companies and third party service providers), for creating or maintaining any account or profile that you may have with us or verifying and carrying out financial transactions in relation to any payments or transfers you make or to enhance user experience or communicating with you in relation to your account and alerting you to the latest developments.

When you register an account with your personal data, we may also use the personal data to send to you marketing and/or promotional materials about us and our services from time to time. You can unsubscribe from receiving the marketing information at any time by using the unsubscribe function within the electronic marketing material.

In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.

We as an intermediary are responsible to facilitate a transaction between you and the ultimate event organiser, auditorium and/or other entertainment provider so as to enable you to book a ticket for a performing arts entertainment event. For us to be able to facilitate this transaction and otherwise fulfil our contractual arrangements with these ultimate entertainment providers, we may have to share your personal data with them so that they are able to verify the accuracy of the information you have shared with us while issuing your valid entry/ticket, to provide you with services and benefits that you may be entitled to and to conduct their own analysis.

We may share your personal data with any person or entity where we believe in good faith that such disclosure is necessary to comply with the law or in response to a subpoena, court order, government request, or other legal process and to produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings and to protect the interests, rights, safety, or property of Sabhankosh or otherwise as permitted under applicable law.

Personal data about our visitors, customers, or former customers with the following types of companies that perform services on our behalf or with whom we have joint marketing agreements, non-financial companies such as envelope stuffers, fulfilment service providers, payment processors, data processors, customer/support services, etc., and/or financial service providers such as companies engaged in banking/payments/facilitating financial transactions.

In sharing your personal data with such parties, we will reasonably endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal data only for as long as they need your personal data to achieve the above mentioned purposes.

You acknowledge that, notwithstanding this Privacy Policy, we have at all times the right to disclose your personal data to any legal, regulatory, governmental, tax, law enforcement or other authorities pursuant to applicable law and our legal obligations. This may arise from any investigation, order, or request by such parties. To the furthest extent permissible by law, you agree not to take any action and/or waive your rights to take any action against us for the disclosure of your personal data in these circumstances.

We have implemented security arrangements including physical, administrative, technical, and electronic security measures to protect against the loss, misuse, and alteration of your personal data. Despite our best efforts, however, no security measures are perfect or impenetrable. In the event where you believe your privacy has been breached, please contact us immediately.

It is your responsibility to protect any passwords you require to access your account, on Sabhankosh. Please do not share your password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.

You may communicate your objection to our continual use and/or disclosure of your personal data for any of the purposes and in the manner as stated above at any time by contacting us at [email protected].

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods mandated by law, contract or similar obligations applicable to our business operations and for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. Sabhankosh will attempt to respond to all reasonable concerns or inquiries within 30 business days of receipt.

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows:

By Email: [email protected]

By Mail: Sabhankosh, 2472, 15th Main Road, Kumaraswamy Layout, Bengaluru – 560078.

Knowledge Base

Refund against Cancellation

Sabhankosh offers cancellation & refund against cancellation if the scheduled event has been cancelled. We process the 100% refund from our end, immediately hence it should reflect into the source of payment, within the next 5 to 7 working days. If you opt to cancel the tickets 8 hours or more prior to the show, 25% of the base ticket price is charged as a cancellation fee & the rest 75% of the base ticket price is refunded. Between 8 hours and 6 hours prior to the show, 50% amount of base ticket price would be charged as a cancellation fee & the remaining 50% amount of base ticket price is refunded. The amount would be refunded to the source of payment within 5 to 7 working days

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